Privacy Policy

Effective Date: January 1, 2025

KC Custom Homes, LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or communicate with us through SMS, email, or other methods.

Information We Collect

Personal Information

We may collect personal information that you provide to us, including but not limited to:

• Name and contact information (email address, phone number, mailing address)
• Project details and preferences
• Financial information necessary for contracts and payments
• Communications history with our team
• Information provided through forms on our website

Website Usage

We do not use cookies or tracking technologies to collect information about your website visits. We do not automatically collect IP addresses, browser information, or other technical data.

How We Use Your Information

We use the information we collect to:

• Provide and manage our custom home building services
• Communicate with you about your project
• Send appointment reminders and project updates
• Process payments and maintain records
• Respond to your inquiries and provide customer support
• Send marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations

SMS Communications

When you opt-in to receive SMS messages from KC Custom Homes:

• We will send you transactional messages related to your project
• If you opt-in, we may send marketing messages about our services
• Message frequency varies (typically 1-5 messages per week during active projects)
• Message and data rates may apply
• You can opt-out at any time by replying STOP to any message
• For help, reply HELP or contact us at (830) 515-1001

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Subcontractors and service providers who assist in our projects
• Professional advisors (attorneys, accountants) as necessary
• Law enforcement or government agencies when required by law
• Third parties with your explicit consent

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Your Rights and Choices

You have the right to:

• Access and request a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information (subject to legal requirements)
• Opt-out of marketing communications
• Withdraw consent for SMS communications

Cookies and Tracking Technologies

We do not use cookies or tracking technologies on our website. We do not collect analytics data or track your browsing behavior.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" above.

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